Contact Us
Tell us what's going on and we'll get back to you. You can also browse our help center or email mediterracap2025@gmail.com.
Privacy notice
We use your email address only to reply to your message. Your name, email, and message are stored in our support system so we can track and respond to your request. We do not use this information for marketing, sell it, or share it with anyone else except as needed to deliver the email through our hosting provider's email service.
We keep support messages for as long as necessary to resolve your request and maintain a record of our communication. To ask us to delete your support history, email us directly.
To prevent spam, we use a simple rate limit and a hidden honeypot field. If you are a human, you do not need to do anything extra.
Submission guidelines
Including the right details up front helps us respond faster and more accurately.
Playback / audio issue
- The station, song, or episode you were trying to play.
- Device and browser (e.g., iPhone Safari, Android Chrome, desktop Mac).
- What happened vs. what you expected.
- Does it happen every time or only on certain tracks?
Account / sign-in
- Which sign-in method you used (Apple, Google, or email).
- The exact error message, if any.
- Whether you're on the app or the website.
Content correction or takedown
- Direct link to the page or item in question.
- What is incorrect or why you believe it should be removed.
- For takedown requests, include proof you control or represent the rights holder.
Bug report
- Steps to reproduce the bug.
- What you expected to happen and what actually happened.
- Screenshots or screen recordings are a huge help.
Artist / playlist submission
- Artist or project name and a link to your music (Spotify, Apple Music, Bandcamp, etc.).
- Relevant genre, hometown, and any release dates.
- Whether you are the artist, manager, or representative.
Quick FAQ
How long does a reply usually take?
We typically reply within 1–2 business days. Complex requests may take a little longer.
Can I submit my music for airplay?
Yes. Use the artist / playlist submission topic above and include a streaming link. We do not guarantee placement, but we review every submission.
How do I report a copyright or DMCA issue?
Select "Content correction or takedown" and include proof of ownership. We process valid requests promptly and will follow up if anything is missing.
Where can I delete my account?
You can request deletion from this form or go directly to the account deletion page.
Why didn't my message go through?
Make sure your email is valid and your message is at least 10 characters. If you hit a rate limit, wait a few minutes before trying again.